Journal of Service Management
SJR Rank #480H-index: 106SJR: 3.759Best quartile: Q1
Publisher
Emerald Group Publishing Ltd.
Country
United Kingdom
Type
journal
SJR by Edition
Subject Categories
- Business, Management and Accounting (miscellaneous)Q1
- Strategy and ManagementQ1
- Tourism, Leisure and Hospitality ManagementQ1
Areas: Business, Management and Accounting
Most published research topics
Customer Service Quality and LoyaltyService and Product InnovationDigital Marketing and Social MediaConsumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and IdentificationAI in Service InteractionsTechnology Adoption and User BehaviourJob Satisfaction and Organizational BehaviorInnovation and Knowledge ManagementOutsourcing and Supply Chain Management
Source: OpenAlex
Publication Statistics
Documents per Year
Detailed Information
ISSN
1757-5818
SJR Best Quartile
Q1
Region
Western Europe
Citations per Document (2 years)
12.83
References per Document
85.53
Coverage
2009-2026
Scope
The Journal of Service Management focuses on service management research. The journal publishes papers that show a unique and significant contribution to service literature, and provides a communication medium for those working in the service management field irrespective of discipline, functional area, sector or nationality. The journal publishes double-blind reviewed papers that focus on service literature/theory and its applications in practice.
Metrics from SCImago Journal Rank 2025. View on SCImago