Journal of Service Research

SJR Rank #242H-index: 165SJR: 5.517Best quartile: Q1APC: US$3,900
Journal website: aims, scope and author guidelines
Publisher

SAGE Publications Inc.

Country

United States

Type

journal

SJR by Edition

2022202502468

Subject Categories

  • Information SystemsQ1
  • Organizational Behavior and Human Resource ManagementQ1
  • Sociology and Political ScienceQ1

Areas: Business, Management and Accounting · Computer Science · Social Sciences

Most published research topics

Customer Service Quality and LoyaltyService and Product InnovationConsumer Retail Behavior StudiesConsumer Behavior in Brand Consumption and IdentificationDigital Marketing and Social MediaJob Satisfaction and Organizational BehaviorPsychology of Social InfluenceTechnology Adoption and User BehaviourConsumer Market Behavior and PricingAI in Service Interactions

Source: OpenAlex

Publication Statistics

2025 Docs3-Year DocsCitable Docs0306090120

Documents per Year

20222025015304560

Detailed Information

ISSN

1094-6705, 1552-7379

SJR Best Quartile

Q1

Region

Northern America

Citations per Document (2 years)

12.42

References per Document

69.26

Coverage

1998-2026

Scope

The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.

Metrics from SCImago Journal Rank 2025. View on SCImago