TQM Journal

Scope

Generally, contributions should cover the theoretical development and the practical application of both the “hard” and “soft” aspects of TQM. Research can be from the private sector or the public sectors of industry – including manufacturing, health, education, local government, professional and other service organisations. Specifically, contributors can address, inter alia, the following areas: The TQM philosophy, including the quality gurus; Leadership and management issues including people and process issues; Internal and external customer issues; The measurement of quality; Costs of quality; Continuous improvement; ISO management standards including implementation and integration issues; Quality management and related systems including implementation and integration issues. Excellence models including implementation and management issues; Process management and improvement including Lean, Six Sigma, Lean Six Sigma, and Business Process Management; Tools and techniques for quality management and improvement including, inter alia, kaizen, 5S, Kano analysis, the seven tools of quality control; Problem-solving; Strategical, tactical and operational issues for quality management implementation and sustainability.